Privacy & Payment Policy

Effective Date: 15 July 2024
Welcome to The Gruhum! Your privacy and trust are important to us. This Privacy and Payment Policy outlines how we collect, use, and protect your information and the terms related to booking payments.

1. Privacy Policy

1.1 Information We Collect
When you use our website or stay at The Gruhum, we may collect the following:
* Personal Information: Full name, email address, phone number, address, and ID proof (as required).
* Booking Details: Check-in/check-out dates, number of guests, special requests.
* Payment Information: Collected and processed via secure third-party providers or UPI; we do not store card details.
* Usage Data: Information about how you interact with our website (via cookies and analytics tools).

1.2 How We Use Your Information
We use your information to:
* Confirm and manage bookings.
* Communicate important updates or changes.
* Improve our website and services.
* Fulfil legal and regulatory obligations.

1.3 Sharing of Information
We do not sell or rent your data. We may share limited data with:
* Trusted third parties (e.g., payment processors or ID verification services) solely for booking and payment processing.
* Government authorities, if required for safety, tax, or legal compliance.
* Business partners (for travelling, adventure activities, rental services, etc.) as needed for confirmation.

1.4 Cookies
Our website uses cookies to improve the user experience. You can control or disable cookies in your browser settings.

1.5 Data Security
We implement reasonable security measures to protect your data. However, no online platform can guarantee 100% security.

2. Payment Policy

2.1 Booking & Payment
* A confirmed reservation requires an upfront payment of 25% of the total amount.
* Payments can be made securely via UPI, bank transfer, or cash.
* Balance payments (if any) are due at the time of check-in.

2.2 Cancellations & Refunds
* Free cancellation if made 15 days before check-in.
* Partial refund of 50% if cancelled between 7-15 days before check-in.
* No refund for cancellations within 7 days of check-in or no-shows.
* No refunds will be issued in the event of unforeseen circumstances such as natural disasters, political unrest, travel bans, or other force majeure events. In such cases, we may offer an alternate stay date or a booking credit, subject to availability and our discretion.
* Refunds are processed within 7 business days of confirmation.

2.3 Changes to Booking
Date or guest number changes are subject to availability. Additional charges may apply.

2.4 Taxes & Charges
Unless stated otherwise, all prices listed are inclusive of applicable taxes. Any additional charges (e.g., damage, late check-out) will be communicated and billed accordingly.

3. Contact Us

For any concerns or inquiries related to privacy or payments, please contact:
Email: thegruhum@gmail.com
Phone: +91-7650000977
Address: Chadiyari, Vashisht, Manali (HP) – 175103

4. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”